Refund and Returns Policy

1. General Return Policy (B2B)
Due to the nature of our products and our strict Business-to-Business (B2B) operations, all sales are final. BioTara SA does not accept returns or exchanges. The standard 14-day consumer cooling-off period does not apply to B2B transactions.

2. Sample Orders
Sample products are provided free of charge (excluding shipping where applicable). Because there is no product payment involved, samples are strictly non-refundable and cannot be returned under any circumstances.

3. Damaged or Spoiled Products
We maintain the highest Quality Assurance (QA) standards, making spoiled products highly unlikely. However, if your order arrives damaged, defective, or spoiled, please contact our team within 7 days of delivery. You must provide photographic evidence and the batch number.